Refund & Dispute Policy
Last updated: January 2024
1. Overview
This Refund and Dispute Policy outlines the terms under which Reqsus handles refunds and disputes for the Pokegem service.
2. Subscription Cancellation
- You may cancel your subscription at any time - Cancellation takes effect at the end of the current billing period - You will continue to have access until the end of the paid period - No partial refunds are provided for unused time within a billing period
3. Refund Eligibility
Refunds may be considered in the following circumstances: - Service unavailability for more than 7 consecutive days - Billing errors or duplicate charges - Within 14 days of initial subscription if service does not meet advertised functionality
4. Refund Process
To request a refund: 1. Contact us at support@reqsus.com within 30 days of the charge 2. Include your account email and reason for the refund request 3. We will review your request within 5 business days 4. If approved, refunds are processed within 10 business days
5. Disputes
If you disagree with a charge or have a billing dispute: - First, contact us directly at support@reqsus.com - We aim to resolve all disputes within 10 business days - If unsatisfied, you may contact your payment provider - All disputes should be raised within 60 days of the charge
6. Service Credits
Instead of refunds, we may offer service credits for: - Minor service interruptions - Feature limitations - As a goodwill gesture
7. Non-Refundable Items
The following are not eligible for refunds: - Services already rendered - Subscription fees after 14 days of initial purchase - Issues arising from third-party services (Google Sheets, Marktplaats) - User violations of Terms of Service
8. Chargebacks
If you initiate a chargeback without first contacting us: - Your account may be suspended - We reserve the right to dispute the chargeback - Additional fees may apply
9. Contact Information
For refund requests and billing disputes:
Email: support@reqsus.com
Company: Reqsus
KvK: 76769712
Please allow 1-2 business days for initial response.